How you place orders -
How we process orders.
This is a general policy to help us serve you better.
Please take a few minutes to read the information below -
it will make the ordering process so much easier.
Please note -
IF YOUR ORDER IS URGENT
CALL US 02 4393 9222
Kinetic Creations is primarily a manufacturer and distributor.
We design our garments in-house and manufacture them in our production facility at Charmhaven on the Central Coast of NSW.
We also supply imported garments, most of which have been designed by Kinetic.
Garments fall into several categories . .
1 - Kinetic garments ready to ship. These are made in-house and kept in stock for quick shipping. Shiping is around 2-10 days depending on the order.
2 - Kinetic garments made to order ( M t O ). These may have limited stock but usually take 4-8 weeks depending on the production cycle.
3 - non Kinetic stock - local supply. These are garments that we can order from our local suppliers, who keep stock. Shipping is around 10-20 days.
4 - Imported stock. Imported stock is landed in batches and becomes ready to ship - with 4 - 10 day turn-around. We do not offer the stock for sale until it is landed, although pre-orders are accepted.
It is limited to the quantity on hand and can not be readily topped up once stock levels fall. Supply is subject to overseas production cycles.
MtO orders are placed in a queue ( our production pipeline ) after they are accepted and may take about 4 to 8 weeks to be manufactured.
Orders for in-stock items are shipped as quickly as they can be picked and packed.
The timeframe for manufacture is affected by the availability of fabric, logos, complexity of order and how many other orders are already in the queue.
Our yearly production cycle is . . .
January to June - mainly studio uniforms with some costumes - usually eisteddfod troupes.
May to July - mainly final sampling for the costume season.
August to November is costumes . . costumes . . costumes . . and more costumes . . .
November and December is bulk cutting of early uniform orders – for despatch in second half of January in time for back to dance registrations.
We reserve the right to withdraw any product from sale without notice, for any reason.
However for various reasons, that product might still appear on our website for a period of time after that withdrawal.
We make no undertaking that a product shown on this website will be available.
We will endevour to ensure that information provided through this website is accurate and current.
However we cannot, and do not, represent or warrent the accuracy, adequacy, completeness of information on this website or that it is up to date.