Return Policy Current from all orders placed from the 19/03/2018 and onwards.
The most important thing to our continued success is ensuring our customers are happy with their orders. We take pride in going the extra mile when it comes delivering the best possible service, be it in advance or the last minute. That’s why we have updated our dancewear return policy to best ensure 100% satisfaction for our customers.
This section largely deals with “Change of Mind” returns. For faulty, damaged or goods that are not as described, Kinetic Creations is committed to complying with the ACCC’s consumer guarantee. For more information on your rights under this guarantee, please visit the official ACCC Website at http://accc.gov.au/consumers/consumer-rights-guarantees
30 day return policy
Kinetic Creations will accept returns on items up to 30 days from their date of purchase for an exchange to the equivalent amount of the purchase price.
Returns must be authorised. Please fill out an RA form and send it to firstname.lastname@example.org and wait for a response with approval number before sending anything.
- If your “Required by date” or similar is within 30 days of dispatch date – returns will only apply up until that day – We will not accept change of mind returns after Required by date
- Returns will only be redeemable for Credit or Exchange. Refund will be at Kinetic Creations discretion and will be subject to a 20% restocking fee
- Exchanged items cannot be in a worn*, soiled, damaged condition or altered in any way
- Exchanges will be treated as new orders and turnaround times may vary, though we will try to process them as quick as possible
- The 30 day return policy does not apply to Urgent Orders or Clearance Items which are generally non-refundable
- Additional Freight Costs will be paid by the customer who should also send back any returns via registered mail/courier. Kinetic Creations will not be responsible for returns lost in transit!
Returns Policy, other:
Outside of our 30 day return policy and our obligations under the ACCC’s consumers rights guarantee, Kinetic Creations reserves the right to final decision in terms of any exchange, credit or refund and may at its discretion apply a 20% restocking fee for any approved items.
Returns must be sent to:
KINETIC CREATIONS RETURN DEPT
9 / 14-16 Arizona Rd
Charmhaven NSW 2263
Don’t forget to fill out your Returns Application Form